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Toggle Navigation Products & Services Automated Call Systems Call Center Services Hotlines Live Answering Mass Notifications Solutions By Use After-Hours Answering Customer Service Employee Call-Off Hotline Ethics Compliance Help Desk Technical Support Virtual Receptionist All Solutions By Industry Medical IT Property Management Manufacturing Industry All Industries By Size Enterprise Small Business By Use After-Hours Answering Customer Service Employee Call-Off Hotline Ethics Compliance Help Desk Technical Suport Virtual Receptionist All Solutions By Industry Medical IT Property Management Manufacturing All Industries By Size Enterprise Small Business Resources (800) 369-8908 Login Talk to Sales Get Pricing US-based Call Center & Live Answering Services All of your calls handled, 24/7 CMS is a leading US-based call center delivering 24-hour answering services, IVR, business process outsourcing, and mass notification solutions to businesses worldwide. Plans & Pricing Home Super User Call center services built for any business Imagine a centralized call center and communication depot for your entire organization, one hub where essential calls and notifications come and go, 24/7. From virtual receptionist services to employee hotlines and mass notifications, CMS combines live agents with automated solutions to keep your call center processes moving around the clock. Live Agent Call Center Solutions Human customer service agents available to take your calls 24/7. Learn more Automated Call Center and IVR Fully customizable inbound and outbound IVR solutions. Learn more Mass Notifications Send voice, text, and email broadcasts to groups and individuals. Learn more Hotline Services Dedicated hotlines for ethics compliance and employee absence reporting. As an experienced and trusted provider of third-party hotline services, our call center is used by organizations nationwide to collect, distribute, and retransmit information quickly and accurately. Explore hotline solutions Answering Services Professional receptionists to answer calls in the name of your business. Never miss a call. Never miss a prospect or lead. Never miss a chance to deliver stellar service. CMS virtual receptionists will answer, screen, route, and dispatch calls on your behalf. Explore answering services Featured Solutions 24/7 Virtual Receptionist Friendly virtual receptionists available 24/7 to take your calls, schedule appointments, and give your business a human touch. Learn more After-Hours Answering Keep your business moving and ensure you never miss an important call with after-hours answering services. Learn more Customer Service Deliver superior service without drastically increasing your costs with customer service outsourcing from CMS. Learn more Employee Call-Off Hotline We help companies save time, money, and headaches by streamlining their absence management and reporting process. Learn more Ethics Compliance Enable employees to anonymously file complaints and report suspicious activity. Learn more Help Desk Support Provide better support for less with our 24/7 help desk and tier 1 technical support services. Learn more 24/7/365 Availability 100% Customizable 5000+ Clients Worldwide 99.99% Uptime Guarantee Tailored to You We have experience in every industry. From solo law offices to multi-national industrial companies, local plumbing companies to regional healthcare systems, we provide custom answering services and call center solutions to all types of businesses. Browse all industry solutions. Information Technology Manufacturing & Logistics Healthcare Property Management Real Estate Small Business Integrate Your Existing Software We can integrate our call center with the tools you use daily, making your life easier by streamlining workflows and keeping data synced across applications. Articles & Resources Outsource Customer Service Calls: Your Guide to Hiring Phone Support The Importance of Customer Service: 12 Ways It Drives Business Success The Best Employee Call-Off Systems and Employee Call-Off Hotlines of 2024 More resources Learn more about contact center and mass communication solutions from CMS Get Pricing Products and Services Call Center Services Employee Hotlines IVR & Automated Call Center Mass Notifications Phone Answering Services Solutions After Hours Answering Service Employee Call-Off Hotline Emergency Answering Service Ethics Compliance Hotline IT Help Desk Outsourcing By Business Type IT Answering Service Manufacturing Medical Answering Service Property Management Small Business Answering Company About By Region Careers Contact Resources Blog Integrations Features 5 / 5 We’ve tried many other answering services in our 17 years of business but they are by far the best.” – Penny Luker © Continental Message Solution (CMS) • Privacy Policy Page load...